• If you did not receive what you ordered or received a damaged item, notify us on the same day and we'll share the next steps.
• During the return or exchange process, please ensure that the product is securely packed using either the original packaging or a new one that is similar in quality.
• While sending it back to us, make sure that the packaging has the right address written or printed on it.
• Give us 5 business days to return or exchange your items. (Weekends and public holidays are exempted from working days)

Updates to Shipping Policy

Issue 1: You Received a Damaged or Wrong Product

Human error happens sometime. We would be happy to accept return of a product that you did not order and our warehouse team has mistakenly sent to you in lieu of your original product that you ordered or if the product got damaged during transit.

In such case, please inform us on the same day of receipt of your package via Instagram to initiate a Return Authorization. Please note that in this case, all shipping charges for the product/s returned to us will be born by Tuffy Organics.

Issue 2: You had a Change of Heart 

If you have a change of heart and want to exchange your ordered item with another product, we're happy to provide an exchange. The product will then need to be returned and received by us in pristine condition, unopened, unused, sealed in its original packaging not damaged in anyway. 

If you would like to exchange an unopned item, a reshipping fee will be charged at the rate of Rs. 250/- along with any charges occurred due to issues with the product return condition criteria.

All shipping charges for the product/s returned to us are the responsibility of the customer.