Q1: Where is your store based?
We are proudly based and operated in Pakistan, and have been serving our customers for the past 4 years.

Q2: Are your products original and safe to use?
Yes, all our skin and beauty products are 100% genuine and sourced from trusted brands and suppliers. We only stock products that are safe for regular use when used as directed.

Q3: Do you offer products for all skin types?
Yes, we have products for all skin types including oily, dry, combination, sensitive, and acne-prone skin. You can check the product description to see which skin type it is suitable for.

Q4: How can I know which product is right for my skin?
You can read the product descriptions and usage instructions on each product page. If you’re still unsure, you can contact us on WhatsApp or Instagram for basic guidance.

Q5: Are your products suitable for sensitive skin?
Some of our products are specifically formulated for sensitive skin. Please look for “sensitive skin” mentioned in the description and always do a patch test before full use.

Q6: Do you ship all over Pakistan?
Yes, we deliver all over Pakistan through trusted courier partners.

Q7: How long does delivery take?
Delivery usually takes 3–7 working days depending on your city and courier service.

Q8: What are your delivery charges?
Delivery charges vary by location and courier. The final shipping cost will be shown at checkout before you confirm your order.

Q9: Do you offer cash on delivery (COD)?
Yes, we offer Cash on Delivery (COD) for most locations in Pakistan.

Q10: What payment methods do you accept?
We accept Cash on Delivery, bank transfer, and other local digital payment options (details are shared at checkout or on our social pages).